Finally, a Dealership with INTEGRITY! These guys were no pressure, straight forward, honest and a pleasure to do business with. I was in the market for a used car and they had a VW TDI wagon that met my needs. I tried to negotiate on price, it's a car dealership after all and was a bit more than I wanted to spend, but they held their ground and rightly so because frankly, they had it priced correctly from the get go. I got an awesome car, they had serviced and prepped it to the max and delivered it! Very ...
Marisol, the service associate was very nice and helpful in making sure that I was taken care during my visit. The service provided by the service technician and service department was very professional and timely. Overall, I am very pleased and satisfied with their service.
Always a great experience!! Friendly, helpful, knowledgeable, timely and trustworthy, what more could anyone ask for?!
employees work as team, another person helped me when my advisor was not available
I purchased my MDX from Hendrick 13 years ago and have taken it there for service since then. The service is really exceptional in every way. Everything is explained very clearly and options are presented with care. Of course, the work is also completed expertly.
I received a recall notice for my 2014 Acura TL and made an appointment. The service advisor (Shaun) was professional and friendly in greeting me and walking me through the entire process. Shortly after dropping off the car Shaun called and explained what would be necessary and then kept me informed until the car was ready to be picked up. Great experience and I will continue to have my service here.
My experience was excellent. My rep kept a me updated throughout the service and was really respectful.
I went in for a Air Bag Light that suddenly came up on my dashboard. Marisol attended to me and was overall authentic and professional. Paid about $200 for car diagnostic. Problem was solved with their computer sensory code reprogramming.
Marisol always gives excellent and superb service. I am extremely pleased working with her whenever I service my MDX.
It is always a great experience working with Marisol Arvizu one of the advisors there. I have been going to Acura in Pleasanton for the past 12 years and I have always had a pleasant experience.
The car was very nice inside and out , my experience was very fast and easy highly recommended.
Excellent service, good customer service and on time delivery
Our salesman, Xaviaer, was very professional and knowledgable. He made the process of selecting and buying our MDX easy, It was a pleasurable experience buying from Acura of Pleasanton.
Personal, thorough processing, and quality service.
I think that all of the Service people are really great. Marisol was extremely helpful, knowledgeable and really great to work with. She followed up with updates on the progress of my vehicle in a very timely manner.
Yes, dealer and service staff are excellent. Shaun, my advisor, fixed the problem and did an excellent job of explaining to me what the problem was.
This place knows how to treat their customers. They treat everyone equally.
Good Communication covering service that was to be done and the amount of time to complete the job.
Shaun is good I feel he is honest when telling me about services needed or recommending for my 2013 Acura tl
Their excellent customer service has been consistent for the past 4 years.
As always Acura Pleasanton gives outstanding service yet once again.
Ajay Saini, the gentleman who assist me on the day I purchase this new car Acura 2020, TLX, I can rate him 100, he is very good Salesman, so patient and honest, he spent time to answer every question I have and he explained very detail about the car . He deserves 100 score from my rate.
Awesome service and attention to detail. I don?t mind the distance coming from Hayward to Pleasanton Acura because I have never been disappointed.
Service Manager Shaun was great. He greeted us upon check in, explained exactly how long it will take to get work done. Once completed , he ran us a quick run down of what was done , even got my cars washed. Fantastic customer service.
I was very pleased how clean the car was upon return.
Went in for a routine oil change/tire rotation. All options were presented to me. Excellent service. Helpful and professional staff.
Always happy to do business with Hendrick Automotive Group.
Excellent experience, Ashley did a wonderful job!
Well organized, efficient service visit. Rob was helpful, honest, and very informative.
Easy and great service. Friendly and knowledgeable representative.
Great service. I appreciate the video of the inspection. My car was washed and cleaned from the inside. I always appreciate when this is done.
the customer service is at best with free coffee and cold drinks while you wait.
Service was expensive but thorough. Service manager was friendly and helpful.
Great service as always. Recall and service work accomplished as promised. Thanks Shaun !!
We arrived during the re-paving of the parking lot, The directional signage wasn't very good, could of been better and where to park etc etc Shaun was excellent to work with.
Came in for follow up detail service. Advisor investigated issue, had the detail defect corrected and provided me with a detail kit I had not received at time of purchase. Perhaps this item can be part of a check off list to ensure customer receives the kit when car is picked up. Advisor kept me informed as I was waited for the defect to be corrected. Pleasant experience.
The service adviser, Mirasol, is excellent, very helpful, knowledgeable, honest and works very hard.
Great customer experience. Friendly customer service rep. Service done in a timely manner.
Marisol provided the highest level of customer service to me when I recently visited the dealership with my MDX. I was so impressed by her knowledge and friendliness. So hard to find old school customer service anymore, but that's what Marisol provides. Outstanding representation of the Hendrick Automotive Group.
Marisa provided an awesome services . Victor provide the old sales paperwork for providing the second key, So nice overall. This is all I need to say, I will be back for more services next year.
Great dealership with great service. Easy buying process.
Excellent experience with Helder our salesman, he went above and beyond to help correct the minor flaws in the purchase of an Acura MDX Certified Vehicle.
Positive experience. Car was ready as promised. Car was washed and all went well.
Great experience! Dealer checked out recall and provided a no cost wash.
As always, Marisol was awesome to work with for service.
Great customer service. Mr. Landon Bura has been the best adviser I've ever met.
Recall exam, nothing found to be a problem! Customer service ----Excellent! Purchased three cars from this dealership!
Landon Bura was my Service Consultant (Advisor). He provided excellent Customer Service. He get's all 10's in my book! He was very upbeat, friendly, personable, professional, and helpful. ?
I received excellent service from this dealership. Very happy with dealing with the service department.
Great service and attention to details. I was taught what was wrong with car and how it was corrected.
Ashley was very accommodating to our needs and very professional.
Visited the Acura of Pleasanton Dealership in September. I planned on purchasing in October. Facts were clearly explained if I waited until October. The color and mileage (the one that was available had only 8 miles!) I wanted may not be available in October. Sales personnel were calm and not did not pressure me into purchasing that day. They gave me time to consider the facts. Decided to purchase the day I visited and picked up the car later that week. Enjoying it! Also received a month anniversary check in email which was a "nice" touch.
I had a great experience in buying a new car. The entire process was dealt very professionally.
Raymond was great. He?s very personable and was a tremendous help
Igor and Chris made the buying experience seamless. We were offered a fair price for our trade-in and a fair price for our new RDX. We were in and out with our new car in a short period of time. One of the best car buying experiences I've had. Thank you!
Service advisor was helpful in getting the work scheduled and done in a reasonable time.
Everyone I dealt with was pleasant, professional and knowledgeable. My sales person, Helder Pereira answered all my questions offered options for purchase of my car but was never pushy. I bought a used 2012 Camry and they made it look like a brand new car. It was fast and easy with no pressure. Highly recommended.
Overall good experience. Marisol was friendly and helpful. I even got my car washed.
Service was great ! Quick Like that they accept coupons
Love the Pleasanton Dealership. This is my fourth Acura and have used their service department for all my cars. Nothing is too much trouble and they go above and beyond to help you.
I brought my car in for an A1 service, The service tech was very professional and I even got my car washed it was a nice touch
Very professional. They gave me a very competitive price without any hassles. The paperwork was processed quickly and accurately. Overall, it was a great experience.
Overall good experience. One comment is windows were down and let in bunch of dust.
Efficient and friendly service. Happy with the experience
Looks like the dealer need to be remodeled, it looks outdated. Staff is great.
Rob Jonas, in the Service department, was very helpful, knowledgeable, friendly. All my concerns regarding my vehicle were addressed.
Scheduled to service my ILX with Marisol. Excellent service from start to finish.
Efficient quality performance work A1 required service was done
Rob assisted me through out my time at the shop, updating me of what?s needed at that time and what services can wait.. thank you ?
Ashley my Service Advisor at Team Hendricks did an awesome. She kept me up to date with all the repairs explaining everything. She is always thorough. I would highly recommend this dealership for repairs or to purchase a vehicle. Everyone there is so nice and professional. Thank you Ashley for a great job!
Marisol was, once again, super professional and helpful. It is so nice to have someone knowledgeable truly care about your vehicle being in tip-top shape and communicating throughout the process. I would highly recommend Marisol and the Pleasanton Acura service team!
Worked with Helder and he was really solid. Very knowledgeable and efficient. Sharpened his pencil upfront which was greatly appreciated.
Excellent service second to none. They provided us a loaner and delivered our car to our house.
I needed new front brakes. All work done well. Service reps all very helpful.
I had a very pleasant experience while purchasing my pre-owned MDX from Acura of Pleasanton in June. Shahab Alizadeh was very accommodating and professional. At no point did I feel any pressure from him. He provided excellent customer service and went above and beyond to satisfy his customers. Justin Hernandez was also very helpful and made the whole financial part simple and painless.
Hendricks washed my car too. Service was warranty work plus an oil change and tire rotation.
Fantastic advisor and service. Wonderful experience.
Timely and professional service .Delivered as promised of my hitch installation.
Great service by Marisol!! Got two recall issues fixed and routine service
Prompt and expert service for the 15K mile service.
Great place! They?re also doing a great job making it safe during COVID-19. Wait in car, sanitizers, masks used correctly by all.
Thanks to Marisol for a first class customer service experience! That said, dealers are just not set up to do a timely routine service (90 min). This was a complimentary service so it was worth my time.. Further routine service will be done at my local lube shop who can have me in and out in 15 minutes.
Thumbs up to Service Advisor Marisol Arvizu. Very cordial and excellent advisor to work with.
Amazing experience! Would refer a friend for sure!
I was 30 minutes and they were still able to service my car.
MARISOL is consistently AWESOME in every way! She is the consummate luxury car service professional providing a concierge-level quality experience every time!
Sean was an exceptional service advisor. He kept me informed and was super helpful in determining what services my 2013 MDX needed.
We purchased an Acura RDX last weekend. Our sales person was Xavier. He was very pleasant, knowledgeable and accommodating. Management helped make this deal work, as we changed our minds a few times in the process. They acknowledged it was a big purchase and wanted their customer happy. Justin Hernandez, the finance manager, was wonderful to work with and ended the deal pleasantly.
Would have given you 5 stars but after paying all that money on having car serviced car was not washed or vacuumed
Excellent customer service. Marisol Arvizu was very helpful in getting my appointment for service and helping me with any questions I have. Very professional and at the same time very personal. She was willing to assist me even on her day off to answer my questions.
Brought my Acura for Tire replacement.. Rob keep us posted on services and when to get the Car.. thank you
I have bought several cars from Acura of Pleasanton over the years. This purchase stands out as the best experience of the bunch. Shahab was terrific. No high-pressure, just a relaxed approach, which I really appreciated. He even came in on his day off. There was no question he couldn't answer, and no question was too small or insignificant. He actually helped me through the thought-process of whether to buy new or CPO. After the purchase he followed up with respect to a few accessories I also bought. I should also mention that Justin Hernandez made the paperwork ordeal (...
Excellent service as always. Marisol is extremely patient and helpful.
Our second car from Hendrick, awesome experience again!
Everything went smoothly, even with social distancing, masks and all of the things you would expect/want during this pandemic. The staff was professional and explained what I needed to know. It was a routine service, and I was out quickly. They washed and sanitized my car before I left. I felt completely comfortable and safe coming into their service department.
I really appreciate Marisol Arvizu for helping and explaining everything that needs to my car. She is really patient and with a good character.
Managed the process seamlessly and professionally.
Even during these tough times...friendly service as always
I never hesitate bringing my RDX in for maintenance and repairs because I know I will be treated kindly and the work done well. The people in the parts and service department are always personable, courteous and informative.
My service manager was excellent and kept Me informed all the time.
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